At Media One, our tech support team is committed to providing comprehensive support to ensure your systems run smoothly. We offer access to local technicians for prompt and efficient service, ensuring parts availability to minimize downtime. Additionally, we provide flexible service contracts tailored to your needs, offering peace of mind and reliable ongoing support. Our goal is to keep your operations seamless and efficient.

When you buy your equipment with us, you are not just buying a technologically advanced machine. You are signing up for our acclaimed support system which no other company in the country can claim to offer. We have a team of technicians to support your purchase, including everything that goes along with the machine.

• Applications
• Media (Fabric/Vinyl/more)
• Software
• Inks

Most of our technicians are manufacturer trained and certified, but no amount of certification can replace the experience our technicians have in dealing with your machines day in, day out.

Our technicians are backed with rich experience in different types of equipment and technologies, giving you a complete peace of mind when you partner with us.

Additionally, our technicians don’t just focus on the immediate issue — they examine the entire machine. Their daily experience with equipment like yours equips them with the expertise to:

• Determine the root cause of the problem
• Identify any user errors and provide guidance
• Check for any related or unrelated issues
• Offer tips and instructions to prevent future problems

Our technicians are strategically located around the country to offer quick support, either on site or remote in your time zone.
You don’t want to be purchasing a machine in Las Vegas and realize that if it were to go down, you would not have anybody on the West Coast to assist quickly.

We have seen this happening quite a lot at tradeshows where customers get carried away by the presentation of the machines on display that they forget to ask about post sales support options. Obviously, phone support is not going to fix difficult issues that need someone to physically investigate the cause.
You have limited options, one of which is paying exorbitant travel costs to get a technician on-site from somewhere around the country. You can try searching on google local search for repair shops within your vicinity but finding some that could work on your exact hardware model would be a long shot.

If you call the manufacturer, they may be able to refer someone in your area but a technician adept at fixing UV printers may not be able to troubleshoot issues with your dye sub printers.

If your HP printer requires a specific part that’s currently on backorder, how long are you prepared to wait for it?

Small repair shops and independent technicians often lack specialization in specific equipment or technology. Consequently, they don’t have strong relationships with printer manufacturers or the influence to secure prioritization. They also cannot escalate issues to the OEM’s top management due to these limited connections.

On the other hand, Media One prioritizes building close relationships and partnerships with the manufacturers we support. This insider connection gives us more leverage in obtaining the necessary parts. Additionally, we maintain an inventory of the commonly replaced parts, increasing the likelihood that we have what you need in stock.

Independent repair shops and freelance technicians typically offer basic per-instance services — when something breaks, you call them, they address the issue, and the job is done. This might seem sufficient at that moment, but once you see the bill or the issue reoccurs, you might regret not exploring other options.

On the other hand, Media One offers various service plans tailored to help you manage costs by finding the best fit for your business. These options go far beyond just fixing what’s broken. Every printer situation is unique, considering factors like your in-house expertise, the specific printer model, and your location. These aspects should guide your choice of the best post-warranty service plan for your needs. As such, having multiple service options is essential to ensure your printer receives the most effective and cost-efficient care.

Instead of offering a one-time fix, we serve as your ongoing partners, always ready to assist when needed.
This level of support is crucial, especially given the significant investment and critical role your equipment plays in your operations.