Customer Terms and Conditions
1. Order Acceptance Policy
Your order to purchase a product or service on this website constitutes your offer to purchase, which MediaOneUSA may accept or decline in its sole and absolute discretion. Orders are not binding upon MediaOneUSA until accepted by MediaOneUSA. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MediaOneUSA reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your order shall be deemed accepted by MediaOneUSA at such time MediaOneUSA receives payment for the product or service ordered and either ships the product or instructs the manufacturer or provider of the product or service purchased, as applicable, to deliver or perform the service, as applicable. MediaOneUSA also reserves the right at any time to supply less than the quantity you ordered of any item, in which case MediaOneUSA will notify you and give you an opportunity to cancel your order. You may not cancel your order after MediaOneUSA has shipped the product you purchased.
2. Pricing and Payment Terms
The purchase price for the products and services you wish to purchase are provided on the form that will appear when you choose to checkout and purchase any product or service. By placing an order to purchase a product or service, you agree to pay the purchase price set forth on the order form.
In the event a product or service is listed at an incorrect price due to a typographical error, an error in pricing information received from our suppliers or our failure to timely update pricing information, MediaOneUSA shall have the right to cancel any order placed for a product or service listed at an incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MediaOneUSA shall promptly issue a credit to your credit card account in the amount charged to your credit card.
Payment terms are within MediaOneUSA's sole and absolute discretion and, unless otherwise agreed to by MediaOneUSA in writing, payment must be received by MediaOneUSA prior to MediaOneUSA's acceptance of your order. Payment for any product or service purchased through MediaOneUSA must be made by credit card unless some other form of payment is arranged between you and MediaOneUSA in writing.
All orders placed by you must be approved by our Credit and Fraud Avoidance Department or service provider. In certain circumstances, we may require additional verifications or information before accepting your order. In addition, credit card payments are subject to clearance by the bank or other financial institution that issued your credit card. MediaOneUSA will not be liable if the bank or financial institution refuses to approve or honor your credit card.
3. Sales Tax, Shipping and Handling Charges and Terms
Purchase prices do not include sales tax. MediaOneUSA may charge sales tax where applicable. If MediaOneUSA does not charge sales tax, you will be responsible for payment of any applicable sales tax in the state, county or municipality in which you reside.
Purchase prices do not include shipping and handling charges. MediaOneUSA offers several shipping alternatives for you to choose. By placing an order, you agree to pay the shipping and handling charges set forth on the order form.
Products may be shipped directly to you by the product manufacturer. Any delivery or shipment date provided by MediaOneUSA is MediaOneUSA's good faith estimate, which is based solely upon the estimates of third-party shipping companies. You acknowledge that a product purchased by you may not be available for delivery at the time requested. You also acknowledge that a service provider may not be able to perform the service purchased by you in the time requested. MediaOneUSA's only obligation is to contact the product or service provider, as applicable, and request that such provider: (i) in the case of a product, ship such product in the manner and time quoted to you; and (ii) in the case of a service, contact you concerning such service within a reasonable period of time. MEDIAONEUSA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST OR EXPENSE INCURRED BY YOU AS A RESULT OF ANY DELAY IN THE SHIPMENT, DELIVERY OR PERFORMANCE OF A PRODUCT OR SERVICE.
4. Return Policy
All Product returns shall be made in accordance with our return policy, as then in effect, and must be made directly through MediaOneUSA. Returns on all special orders shall be governed by Section 6 of these terms and conditions. All other returns shall be subject to a fifty percent (50%) restocking fee. You acknowledge that you have read and accept our return policies, which can be found under the Guarantees page of this website under Customer Relations section. Credit Memos issued for approved returns have no cash value.
5. Manufacturer's Warranty
You acknowledge that the products and services available for purchase from MediaOneUSA are not manufactured, provided or warranted in any way by MediaOneUSA. The products and services sold on this website are subject only to any applicable warranties provided by the manufacturer and service provider, respectively. The manufacturer's and provider's warranties vary on each product and service available for purchase on this website. Prior to purchasing a product or service, you should contact the applicable manufacturer or service provider and obtain a copy of their warranty documentation. Extended warranties may be available directly from select manufacturers and providers. ALL REQUESTS FOR WARRANTY AND TECHNICAL SERVICE AND SUPPORT SHOULD BE MADE DIRECTLY TO THE MANUFACTURER AND SERVICE PROVIDER, AS APPLICABLE, IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS AND WARRANTIES. ALL PRODUCT COMPLAINTS SHOULD BE DIRECTED TO THE MANUFACTURER AND SERVICE PROVIDER. ALL PRODUCT TRAINING, SUPPORT AND SERVICES WILL BE PROVIDED EXCLUSIVELY BY THE MANUFACTURER, UNLESS THE PRODUCT PURCHASED BY YOU INCLUDES SUCH SERVICES WHICH MAY BE PROVIDED BY A THIRD PARTY.
6. Custom/Special Orders: Customer assumes all invoice cost for items that are deemed Custom or Special Orders. Once MediaOneUSA receives a purchase order for a custom/special order and processes it, the order will not be canceled. All payments for the part or full order that have already been processed will not be credited or refunded. For customers on terms, MediaOneUSA will have the right to bill the customer for the order that has already been processed, even if it receives a request for cancellation before shipment of the part or full order. Unless there is a manufacturing defect found and reported to MediaOneUSA immediately upon order acceptance by the customer, MediaOneUSA will not be liable to help with a replacement through the manufacturer. Also in such cases, MediaOneUSA makes no guarantees of the manufacturer honoring a replacement but will only try to facilitate a replacement through the manufacturer. No credit notes or refunds will be provided for custom/special orders in any case.
7. Disclaimer and Limitation of Liability as to Products and Services Sold
MEDIAONEUSA MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS AND SERVICES SOLD BY IT. MEDIAONEUSA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS AND SERVICES SOLD, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT MEDIAONEUSA, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY LOSSES, CLAIMS, EXPENSES OR DAMAGES ARISING FROM ANY PRODUCT OR SERVICE SOLD ON THIS WEBSITE. YOU AGREE TO LOOK SOLELY TO THE PRODUCT MANUFACTURER OR SERVICE PROVIDER CONCERNING ANY COMPLAINTS, DEFECTS, LOSSES, CLAIMS, EXPENSES OR DAMAGES.
IN NO EVENT SHALL MEDIAONEUSA, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATED IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD THROUGH THIS WEBSITE OR DIRECTLY THROUGH A WRITTEN/ORAL ORDER.
8. General Release
You understand that MediaOneUSA does not manufacture products or provide the services sold on this website, but rather, obtains such products and services for distribution and performance through third party suppliers and service providers. Since MediaOneUSA is not the manufacturer of any product sold on this website and is not the provider of any service purchased on this website, in the event that you have a dispute with a manufacturer or a service provider concerning a product or service, YOU RELEASE MEDIAONEUSA(AND OUR DIRECTORS, OFFICERS, AGENTS, EMPLOYEES AND AFFILIATES) FROM ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. IF YOU ARE A RESIDENT OF THE STATE OF CALIFORNIA, YOU WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE §1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
9. Miscellaneous Provisions
This Agreement constitutes the entire agreement and understanding between you and MediaOneUSA relating to the subject matter hereof and supersedes all prior negotiations and understandings, both oral and written, regarding such subject matter. You may not assign your rights and obligations under these Terms and Conditions of Sale. These Terms and Conditions of Sale may not be modified or amended except in a writing signed by you and MediaOneUSA. These Terms and Conditions of Sale are governed by the laws of the State of California, without regard to its conflicts of laws principles. If any provision of these Terms and Conditions of Sale is or deemed to be unenforceable, illegal or otherwise invalid, that provision and the remaining provisions of these Terms and Conditions of Sale will be enforced to the greatest extent permitted by law. Any claim, dispute or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) against MediaOneUSA, its agents, employees, successors, assigns or affiliates arising from or relating to these Terms and Conditions of Sale, its interpretation, or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions of Sale, MediaOneUSA's advertising, or any related purchase shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association, under its code of procedure then in effect. The arbitration shall be held in Orange County California. Any award of the arbitrator shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
Vendor Terms and Conditions
1. Free On Board
The F.O.B. (Free on Board) point for all shipments to Media One will be” ex-works.” Media One will pay for all the charges per each invoice submitted for all transactions that occur after the material leaves your dock. We will not accept F.O.B. delivered to Media One, unless you receive our approval in writing regarding a specific shipment to Media One.
2. Purchase Order Deliver Dates
Purchase Order Due Dates are put on Media One’s Purchase Orders as required. When there is a Due Date on a Purchase Order, it is expected by Media One that you meet this date. You should notify Media One should you encounter a problem that will affect meeting the due date on Media One’s Purchase Order.
3. Supplier Acceptance of Media One’s Purchase Order
The Supplier accepts the Media One Purchase Order via e-mail within a 24 hour period from the receipt of the Purchase Order.
4. Lot Number
Each carton must have a lot number when shipping material to Media One.
5. Packing Slip Information with each shipment to Media One
Each Packing Slip must have a Purchase Order Number, a Part Number and the Quantity clearly visible.
6. Media One Pricing
Media One pricing is based on the current, Media One accepted Supplier price list and updated by the Media One Supplier and formally approved, as required. When Purchase Orders are issued by Media One to the Supplier the accepted price will be included.
7. Media One Quality Assurance
Upon receipt of material from any Media One Supplier, Media One will check for: core damage and any damage/gashes in the cartons received. If the material itself has a gash or mark rendering the material unusable, pictures will be taken and the Supplier will be notified at once of a quality problem with the material and/or cartons received. If the material itself is found to be unusable, photos will be taken and the Supplier must credit or replace said unusable material based on your conversation with Media One/Purchasing.
8. Media One Quantity Checks
Upon Receipt of Material at Media One the quantity shipped will be verified upon receipt and the Media One Supplier will be notified immediately should there be a variance in quantity.
9. All changes to the Media One Contract or Purchase Order
Any changes or amendments to this Contract/Purchase Order are valid and effective only if they are in written form approved by Media One/Purchasing.
10. Force Majeure
In the event that either party is incapable of performing its obligation to each other under this Contract/Purchase Order due to Force Majeure (something that happens out of their control), parties are to give notice to each other immediately.
11. Product Liability
We expect each Media One Supplier to have adequate Product Liability Insurance to cover all of the materials supplied to Media One.
12. Assignment and Set-Off
Media One/ Purchasing shall have the right to reduce and set-off against any amount payable hereunder, any indebtedness or other claims which Media One/Purchasing may have against the Media One Supplier, however and whenever arising.
13. Media One’s Liability
In no event shall Media One be liable to Media One’s Supplier (or anyone asserting a claim on its behalf) for incidental, consequential or special damages of any nature, including, without limitation, lost profit, revenues and/or termination charges paid by Media One’s Suppliers.